Policies & Manuals Advisory
Structured operations. Defined accountability. Stronger governance.
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Policies & Manuals with MSM
Well-documented policies and procedure manuals are critical to building an accountable, efficient, and audit-ready organization. They define how your teams operate, safeguard against risk, and ensure compliance with internal and external requirements. At MSM Chris, we help you design, review, and implement policies and manuals that reflect your structure, scale, and industry realities.
Our Approach
We begin by understanding your business model, regulatory obligations, and internal control environment. We then assess existing documents (if any), identify gaps, and develop or refine policies that are practical, compliant, and easy to implement. We work with both management and staff to ensure policies are not just written—but understood and followed.
Governance You Can Trust
Our services help ensure your policies support operational discipline, reduce risk, and meet stakeholder expectations. We provide:
Development and customization of operational policies and procedure manuals
Documentation of finance, procurement, HR, IT, asset management, and administrative processes
Design of internal control frameworks and delegation matrices
Review and update of outdated or non-compliant policies
Alignment of manuals with applicable laws, donor requirements, or industry standards
Board-level governance policy drafting (board charters, committee mandates, conflict of interest policies)
Staff handbooks and HR policy frameworks (leave, benefits, grievance, disciplinary, etc.)
Training and rollout support to ensure adoption and compliance
Translation of policies into simple, user-friendly guides where needed
Support in preparing for audits, donor assessments, and certifications
Front Office
MSM Chris & Associates
Tel: +254 (0) 703 125 358
Email: msmchris@msmchris.co.ke
